Amanda Smart Web Client Manual de usuario descargar pdf (Pagina 12)

and the CREATE QUEUE privilege must be enabled for

that mailbox.

Answer When a new call is received, click answer to send that call

to your extension where it can be answered.

Hold Click hold to put the caller on hold. You can play a custom

hold greeting telling the caller you’ll be with them shortly.

Mailbox Transfer Used to transfer the caller to another mailbox (useful when

you’ll be on the phone for a while) and someone else in

your department is available.

Voicemail Transfer Sends the caller to voicemail where they can record a

message for you, or another user.

Save Settings Click save settings to update the changes you’ve made to

you call control settings to the server.

Advanced Settings Used to apply special routing methods to specific telephone

numbers. For example, telephone numbers can be added to

bypass call screening, send callers directly to voicemail,

bypass do not disturb, and automatically transfer to another

mailbox. Figure 7 shows the advanced settings options.

Figure 7

Click any of the Add buttons to add

a telephone number to the list for

each option

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Amanda Smart Web Client Manual de usuario Pagina 12