Amanda Amanda@SOHO Version 3.xx Información técnica descargar pdf (Pagina 31)

Chapter 3: Administering Amanda 25

When creating personal mailboxes, make sure you give the mailbox the same number as

the user’s extension.

If the users’ extension numbers are consecutive, you will want to create a range of

mailboxes when you initially set up mailboxes for them. For example, you might create

mailboxes 200 through 210.

To create a single personal mailbox:

(For login instructions, see “Logging into Amanda” on page 7.)

+ + + + + enter mailbox +

To create a range of personal mailboxes:

(For login instructions, see “Logging into Amanda” on page 7.)

+ + + + + enter first mailbox + + enter last mailbox +

Creating a Personal Mailbox for Someone Without a Telephone

A user who is offsite or, for some other reason, has no onsite telephone can still have a

mailbox. Create a personal mailbox for that user. Then log on to the mailbox to turn on Do

Not Disturb.

Creating an Informational Mailbox

Some mailboxes provide information for callers or instruct callers about their options.

These informational mailboxes require some planning on your part because they can be

links in a chain of mailboxes starting with the Caller Instructions mailbox (991).

The greeting from some other mailbox must direct the caller to the informational mailbox.

The other ID can be a personal mailbox or another informational mailbox.

For example, the Caller Instructions mailbox (991) is an informational mailbox. It plays a

greeting that informs the callers what to dial for Sales, Technical Support, and so forth.

Usually this greeting directs the caller to an extension that is answered by a person, but it

can direct the caller to another informational mailbox. For example, if callers frequently

ask for directions to your office, the greeting can include a phrase like “For directions,

press 5.” or “For directions, dial 59.” If the user dials 5 (or 59), that mailbox’s greeting

plays immediately and provides direction to your office.

To create an informational mailbox:

(For login instructions, see “Logging into Amanda” on page 7.)

+ + + + + enter mailbox +

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Amanda Amanda@SOHO Version 3.xx Información técnica Pagina 31