Amanda Amanda@SOHO Version 3.xx Información técnica descargar pdf (Pagina 8)

2 Installing and Administering Amanda@SOHO

Configured as an off-duty attendant: Amanda provides 24-hour access to your

company and its employees when an operator is unavailable.

In this case, the telephone switching system sends all incoming calls to Amanda while the

office is closed.

Configured as a voice messaging center: Amanda takes messages and allows users to

send, store, and forward messages, increasing productivity and enhancing inter-office

communication.

In this case, the telephone switching system transfers any incoming call to Amanda if the

extension being called is busy or not answering.

Configured as an information system: Amanda provides answers to your callers’ most

frequently asked questions (so you can avoid costly interruptions and provide a higher

level of customer service 24 hours a day). Information such as your address, available

hours, directions to your offices, and so forth, might be better handled by Amanda.

In this case, the telephone switching system or even an operator can send incoming calls to

Amanda. Then automatically, or if selected, Amanda plays out the requested information.

Getting Service and Support

The Amanda Company provides customer service and support Monday through Friday

from 8:00

. to 8:00

. Eastern Time, except holidays

Customer Support:

(800) 800–9822

For sales, contact The Amanda Company at the East Coast office.

Dealer Sales:

Telephone: (800) 410-2745

Distribution Sales:

Telephone: (800) 410-2745

International Sales:

Telephone: (203) 744-3600

International Support:

Telephone: (203) 744-0860

Web Site:

http://www.taa.com

End User Support

End user support covers the actual usage of Amanda through the telephone, such as

picking up messages, sending messages, changing greetings, and using distribution lists.

Registered Amanda sites receive free end user support for the life of their systems.

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Amanda Amanda@SOHO Version 3.xx Información técnica Pagina 8