Amanda Amanda@SOHO Version 3.xx Información técnica descargar pdf (Pagina 7)

Chapter 1:

Introducing Amanda

Using this Guide

This guide is to be used by both the person who installs Amanda@SOHO and the person

who administers the system after it has been installed.

If you are the installer, you are primarily interested in “Chapter 2: Installing Amanda” but

an awareness of the contents of “Chapter 3: Administering Amanda” allows you to help

your client get started using the product.

If you are the administrator, “Chapter 3: Administering Amanda” describes how to use

your telephone to keep Amanda in good running order.

Using Amanda

Amanda is an automated attendant and voice messaging system designed especially for

ease of use and flexibility. As a PC-based product, Amanda takes advantage of the

technical innovations in the personal computer market.

Depending on what lines from your telephone switching system are connected to Amanda

and when calls are sent to Amanda to be processed, Amanda can serve you or your

customer in a variety of ways.

Configured as a primary attendant: Amanda answers all incoming calls on the lines

you designate and allows the callers to direct their calls to a specific person or department

without being placed on indefinite hold. If a specific person is unavailable, Amanda can

take a private message for that person without missing any details.

In this case, the telephone switching system sends all incoming calls to Amanda.

Configured as a secondary attendant: Amanda assists your regular operator when call

volume is heavy, allowing callers to direct their own calls or hold for the operator. Some

companies provide specific incoming lines for Amanda as a backdoor attendant for calls

from vendors, family members, friends, and special clients who prefer to have Amanda

process their calls.

In this case, the telephone switching system sends incoming calls to Amanda only when

the regular operator’s extension is busy or not answered.

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Amanda Amanda@SOHO Version 3.xx Información técnica Pagina 7